Thank you for choosing our products! Please review our shipping policy to ensure a smooth and seamless delivery experience:
Delivery Address and Availability
- It is the responsibility of the recipient to provide an accurate and complete shipping address. Please double-check all details during checkout to avoid delivery issues.
- The recipient must ensure that someone is available at the delivery address during the scheduled delivery timeframe.
Failed Deliveries
- The merchant is not responsible for failed deliveries if the recipient is not present at the address at the time of delivery.
- If the courier company is instructed to leave the package in front of the door, at a neighbor’s house, or any other unsecured location, the merchant cannot be held responsible for any lost, stolen, or damaged packages as a result of these instructions.
Package Tracking and Communication
- Once the order has been shipped, you will receive a tracking number to monitor the delivery progress.
- If delivery attempts fail due to incorrect information or unavailability, it is the recipient's responsibility to contact the courier company promptly to arrange redelivery or pickup.
Lost or Missing Packages
- In cases where the recipient provides alternative delivery instructions to the courier (e.g., leave the package unattended or with a neighbor), the merchant is not liable for lost or missing packages.
Damaged Packages
- If your package arrives damaged, please contact us within 48 hours of delivery with photographic evidence, and we will assist in resolving the issue.
By placing an order with us, you agree to this shipping policy. If you have any questions, feel free to contact our customer support team.
Thank you for understanding!
Estimated Transit times
- All shown transit times are estimated. They are calculated from the ship day, not from the order date.
- We are an EU-based company, and there are no additional import or duty fees for orders shipped within the EU and to the USA. For orders shipped outside these regions, please note that import taxes and duties may apply, which are the responsibility of the customer.
